INTERIM MEMBERSHIP SUPPORT COORDINATOR

About Advantage

At Advantage Travel Partnership we're proud of the people-first culture that we've built. We're committed to fostering a supportive, dynamic environment where our team can thrive professionally and personally; actively encouraging each other to grow through continuous learning and development.

We embrace diversity of culture, gender, physical capability and thought and firmly believe that true innovation cannot happen without this real-life variety in our working community. We are committed to creating a diverse and inclusive environment where people of all walks of life aspire to work.

The Role

This is an amazing opportunity to join a fantastic company at a very exciting time. You, as Membership Support Coordinator would work within the really friendly Business Development Team. The whole team works very closely together, despite being on the road and working from home. They are also tightly connected with the whole business, our member partners and business partners.

The overall purpose of your role is to support our member partners, this is an important role within our organisation. You will handling calls and emails from our member partners on a variety of industry topics. We also receive calls from businesses looking to join Advantage and so you will develop a broad understanding of the products and services we offer so that you can articulate the benefits of joining our organisation.

A key service we operate is Advantage Managed Services. This is the fastest growing sector of our membership and your role will be pivotal in the application, implementation and post go-live care process to ensure our new members have a positive experience. In this wide ranging role, you will also be responsible for maintaining our internal CRM system, ensuring our customer records are kept up to date. We will also be looking to you to help us improve our internal process to improve internal efficiencies.

To do this, you would...

Membership Support

• Answer incoming calls and emails from members, on a variety of queries
• Liaise with internal teams on a wide range of topics
• Provide monthly updates to our preferred suppliers, on our members within the Advantage group
• Help with the day to day administration of the CAPS payment scheme
• Deal with queries on our preferred suppliers
• Setup new users on the Advantage Members Intranet website
• Run sales and bookings reports

New Member Implementations

• Support the setup and implementation of new members to Advantage
• Lead regular implementation Teams calls to introduce new members to the organisation
• Identify member requirements and tailor their implementation plan working alongside internal teams

Systems

• Ensure the records in our CRM system are kept up to date by responding to emails and calls from members to update records
• Provide member support with regards to the VTARSC back office system
• Be familiar with some of our systems which members use so that you provide help, guidance and support
• Document any new processes so that the team can be kept up to date

New Member Recruitment

• Respond to incoming emails and calls from potential new members
• Explain the key benefits of joining Advantage and explain how membership will help their business
• Engage with a BDM to ensure potential new member leads are followed up with a call and/or meeting from the BDM

BDM Support

• Stay in regular contact with the BDM’s
• Share relevant information with the BDM’s which will help them with their role

To be successful in this role, you would have experience of...

• Successfully delivering against business targets in various areas
• Engage with our with member partners, the BD team and other internal teams
• Being comfortable liaising with members and helping to address their needs
• Occasional contact with members of the public
• Being comfortable working with different systems
• Being able to work under pressure and to important deadlines
• Juggling a variety of tasks and prioritising the most important
• Delivering great customer service
   

And have:

• Well-versed in member engagement
• A natural and easy communicator
• Naturally enthusiastic and committed
• Knowledgeable and aware of the business & products
• An excellent team player (especially considering the team is on the road a lot)
• Interested in your own self-development
• Creative and yet analytical at the same time
• Able to work independently with a level of autonomy
• An excellent problem solver and decision maker
• Full of direction and purpose
• An excellent planner and organiser
• Able to adapt and work flexibly
  

Want to apply? Excellent!

Here's how...

It’s easy. All you need to do is click on the button below and apply through our Employment Hero portal.

The Benefits