Media comment: CEO highlights concerns over EU’s new Entry/Exit System and potential travel disruption

October 1, 2025

Our CEO Julia Lo Bue-Said OBE, has raised concerns ahead of the EU’s new Entry/Exit System coming into effect on 12 October, warning that additional documentation requirements and lengthy delays could cause significant disruption for travellers.

Julia said: "Ahead of the introduction of the EU's new Entry/Exit System on 12th October, it is disappointing that changes for Eurostar services will now require travellers to provide extensive documentation which exceed the standard Schengen Area entry requirements and introduce yet more unnecessary complexity to travel. Meanwhile, the Port of Dover is anticipating up to 14-hour delays for ferry passengers once the new system comes into effect. It is essential for the new measures to be implemented as smoothly as possible in order to minimise any possible disruption faced by travellers. We strongly advise all travellers to be vigilant in advance of their trips and to come prepared in order to mitigate potential complications during their international journeys. We encourage all travellers to allocate additional time for security and to verify that all of their information is readily available prior to departure." 

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